Terms of Service

These terms apply when you use the Lumina Light Co. website, request a quote, or book holiday lighting services from Lumina Light Co. (“we,” “us”). By using the site or booking with us you agree to them. Your accepted quote is part of our agreement, and where the quote and these terms differ, the quote wins.

Designs and previews

The design tool creates an illustration of how lights could look on your home. It's a preview, not a photo of the finished result: bulb placement, brightness and color will differ somewhat on the real house. Only upload photos of a home you own or have permission to photograph, and nothing you don't have the right to share. You allow us to use your uploads to create your design, quote and install plan.

Quotes and pricing

• Quotes are based on your photos and property measurements. If what we find on site differs materially from what the quote assumed (for example, much more roofline, or a surface we can't safely attach to), we'll tell you and agree on any change before doing the extra work.
• A quote is valid for the period shown on it. After that, prices and availability may change.
• Your quote lists what's included, such as installation, lights and clips, decor, a timer, and takedown.

Booking, deposits and payment

• Accepting a quote requests an install date. Your date is confirmed when we send the confirmation, and after any deposit shown on your quote is paid.
• The remaining balance is due by the date on your invoice. Payments by card are processed by our payment provider.
• Need to cancel or change your date? Contact us as early as you can. Cancellation terms, including whether a deposit is refundable, are the ones stated on your quote or confirmation.

Install day

• You don't need to be home. Please give our crew safe access to the roofline and a working outdoor outlet.
• Weather, safety conditions or crew availability can move an install. If we need to reschedule, we'll tell you and offer the next available date.
• We attach lights with clips designed for gutters, shingles and trim, and we don't intentionally nail, screw or staple into your home unless we've agreed that with you first.

Service during the season

If lights go out during the season, contact us from your quote page or by text. We'll suggest quick fixes first and send a crew if they don't work. Damage caused by storms, animals, other people, or changes to your electrical setup may be excluded or charged separately.

Takedown

When takedown is included, we'll schedule it after the season and let you know the date. Please keep access clear on that day as well.

Our responsibility

We carry insurance and take care on every job. If our crew damages your property, tell us promptly (with photos if you can) and we'll work with you to put it right. To the extent the law allows, we aren't responsible for indirect or consequential losses, pre-existing conditions (such as loose gutters, failing trim or faulty wiring), or problems caused by things outside our control, and our total responsibility for a job is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law that can't be waived.

Text message (SMS) terms

Program: Lumina Light Co. customer notifications. If you opt in, we send text messages about your quote, install and takedown dates, day-before reminders, crew arrival times, service visits, invoices, and a request for a review after your install. We don't send marketing texts through this program.

• How you opt in: by ticking the text-message box on our quote form, by telling our office you want texts, or by texting START to our number. Consent is not a condition of purchase.
• Frequency: message frequency varies with your project, usually a handful of messages per booking.
• Cost: message and data rates may apply, depending on your mobile plan.
• Opt out: reply STOP at any time. You'll get one message confirming you're unsubscribed and no more texts after that. Reply START to resubscribe.
• Help: reply HELP, or contact Lumina Light Co., by replying to any email we've sent you.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile information is not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

Using the website

Please don't misuse the site: no automated scraping, no attempts to get around usage limits on the design tool, and no uploads that are unlawful or that you don't have the right to share. We may limit or block use that looks abusive.

Changes

We may update these terms. The version in effect when you accept a quote applies to that booking.

Contact

Lumina Light Co., by replying to any email we've sent you.